Refund Policy

1. Scope

This Refund Policy applies solely to purchases of Playbooks made through the Authura platform. It does not apply to any other fees or charges incurred.

2. 14-Day Refund Window

You may request a full refund of a Playbook purchase within fourteen (14) days of the date of purchase (the “Refund Period”). Refund requests submitted after the Refund Period has expired will not be considered.

3. How to Request a Refund

To request a refund, email [email protected] with the subject line "Refund Request" and include the following:

• Your full name and account email address
• The name of the Playbook purchased
• Your date of purchase
• A brief reason for your request

Refund requests that do not include the above information may be delayed or denied.

4. Approved Refunds

Processing approved refunds will be credited to the original payment method within a reasonable amount of time. IvyBee is not responsible for any delays attributable to your financial institution.

5. Discretion

All refund requests are subject to IvyBee’s review. IvyBee reserves the right to deny a refund request in its sole discretion, including where there is evidence of abuse of this policy, including repeated purchases and refund requests of the same Playbook.

6. Changes to This Policy

IvyBee reserves the right to modify or discontinue this Refund Policy at any time. Any changes will apply only to purchases made after the effective date of the change.